Return, Refund & Cancellation Policy

Orders may be cancelled only prior to dispatch and subject to operational feasibility. Cancellation requests shall not be accepted once the product has been packed, allocated, labelled, or handed over to a logistics partner for shipment.

The Company reserves the right to decline cancellation requests where internal order-processing activities have commenced.

Except where expressly provided in this Policy, returns or refunds shall not be available for reasons including, without limitation:

• Change of mind or buyer’s remorse
• Availability of the same item at a lower price elsewhere
• Decline in market value after purchase
• Dissatisfaction with speculative or future resale prospects
• Variance from representative or illustrative images
• Subjective grading, centering or aesthetic expectations
• Minor condition characteristics customary to collectibles markets

Single-card collectibles markets generally restrict returns due to pricing volatility and the subjective nature of condition assessment.

Unless expressly sold as independently graded, certified, or guaranteed “mint” or equivalent, the following, when minor in nature, shall not constitute valid grounds for return or refund:

• Edge whitening
• Centering variance
• Print lines or factory marks
• Light surface marks
• Minor corner softness
• Foil lines or roller impressions
• Slight curvature not affecting playability or integrity
• Age-consistent wear in older or vintage cards

All collectible items should be assessed according to reasonable industry norms rather than absolute perfection standards.

No claim shall be entertained where the item has, after delivery:

• Been altered, re-sleeved, submitted for grading, re-packaged, resold, or otherwise used
• Been handled in a manner inconsistent with reasonable preservation standards
• Remained unreported beyond the applicable claim window

Claims may be considered where clear and material issues are demonstrated, including:

• Supply of an item materially different from the listing description
• Material damage demonstrably caused during transit
• Counterfeit or non-authentic goods established upon review
• Quantity shortfall
• Demonstrable parcel tampering prior to delivery

All claims must be raised within 72 hours of delivery. Claims must include:

• Order reference number
• Clear, high-resolution photographs of the item
• Photographs of inner and outer packaging
• A continuous, unedited unboxing video for transit-damage claims
• A concise written explanation

Failure to submit adequate evidence may result in claim rejection.

Claims are reviewed in good faith using reasonable commercial judgment. The Company reserves the right to re-authenticate condition or require independent verification where appropriate.

If a claim is accepted, the Company may offer, at its discretion:

• Replacement (subject to availability)
• Store or wallet credit
• Partial refund
• Full refund
• Another commercially appropriate remedy

The selection of remedy shall depend on the nature and severity of the claim. Except where the fault is attributable to the Company, approved return shipping costs shall be borne by the customer.

The Company reserves the right to reject claims reasonably believed to be fraudulent, manipulated, repetitive, coercive, or unsupported by evidence.

Repeated abuse may result in account suspension or restriction, without prejudice to other remedies available under law.

Where refunds are approved, they will be initiated within a reasonable time period. Actual credit timelines may vary depending on banking institutions, payment gateways, or card issuers, and are outside the Company’s direct control.

For support or claim-related queries, customers may contact: