Jolteon (052/187)

Every card listed on The Kollektor is 100% authentic. We source only from verified Japanese channels and trusted collectors, and every single card passes our internal checks before it reaches you. If it doesn’t pass, it doesn’t go up. No exceptions.

Always. What you see on The Kollektor is the exact card you will receive. We photograph and film every card individually. No stock images, no stand-ins.

We use a condition system built on par with global standards and real collector experience. Each card is evaluated across surface, edges, corners, and overall presentation before it is listed.

Every order is shipped using a multi-layer protection system: premium sleeves, rigid protection, and impact-resistant outer packaging.

Our pricing reflects what goes into every card before it reaches you. Every price on The Kollektor reflects direct Japan sourcing, verified authenticity, transparent condition disclosure, premium packaging, and shipping insurance.

We strongly encourage you to reach out before purchasing. We will provide additional images, videos, and any clarity you need so you can make a fully informed decision, and we aim to respond to all queries within 24 hours.

Every part of The Kollektor is built to eliminate the biggest risks in collecting: fake cards, hidden flaws, poor packaging, and vague listings. We are building transparency and accountability into everything we do.

Some cards appreciate over time, especially rare or early-release Japanese prints. We see them as collectibles first, though many collectors have found real value in building their collection over time.

We do not offer exchanges or returns. All sales are final. The only exception is a verified damage claim raised within 72 hours of receiving your package, supported by an unboxing video.

Orders may be cancelled only prior to dispatch and subject to operational feasibility. Cancellation requests shall not be accepted once the product has been packed, allocated, labelled, or handed over to a logistics partner for shipment.

The Company reserves the right to decline cancellation requests where internal order-processing activities have commenced.

Except where expressly provided in this Policy, returns or refunds shall not be available for reasons including, without limitation:

• Change of mind or buyer's remorse
  
• Availability of the same item at a lower price elsewhere
  
• Decline in market value after purchase
  
• Dissatisfaction with speculative or future resale prospects
  
• Variance from representative or illustrative images
  
• Subjective grading, centering or aesthetic expectations
  
• Minor condition characteristics customary to collectibles markets
  

Single-card collectibles markets generally restrict returns due to pricing volatility and the subjective nature of condition assessment.

No claim shall be entertained where the item has, after delivery:

• Been altered, re-sleeved, submitted for grading, re-packaged, resold, or otherwise used
  
• Been handled in a manner inconsistent with reasonable preservation standards
  
• Remained unreported beyond the applicable claim window

Claims may be considered where clear and material issues are demonstrated, including:

• Supply of an item materially different from the listing description
  
• Material damage demonstrably caused during transit
  
• Counterfeit or non-authentic goods established upon review
  
• Quantity shortfall
  
• Demonstrable parcel tampering prior to delivery

All claims must be raised within 72 hours of delivery. Claims must include:

• Order reference number
  
• Clear, high-resolution photographs of the item
  
• Photographs of inner and outer packaging
  
• A continuous, unedited unboxing video for transit-damage claims
  
• A concise written explanation
  

Failure to submit adequate evidence may result in claim rejection.

Claims are reviewed in good faith using reasonable commercial judgment. The Company reserves the right to re-authenticate condition or require independent verification where appropriate.

If a claim is accepted, the Company may offer, at its discretion:

• Replacement (subject to availability)
  
• Store or wallet credit
  
• Partial refund
  
• Full refund
  
• Another commercially appropriate remedy
  

The selection of remedy shall depend on the nature and severity of the claim. Except where the fault is attributable to the Company, approved return shipping costs shall be borne by the customer.

The Company reserves the right to reject claims reasonably believed to be fraudulent, manipulated, repetitive, coercive, or unsupported by evidence.

Repeated abuse may result in account suspension or restriction, without prejudice to other remedies available under law.

Where refunds are approved, they will be initiated within a reasonable time period. Actual credit timelines may vary depending on banking institutions, payment gateways, or card issuers, and are outside the Company's direct control.

For support or claim-related queries, customers may contact:

The Kollektor
Email: hello@thekollektor.com
Phone: +91 87060 09444